Australia's First Nations-led Employee Assistance Program

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Our impact

Culturally grounded support, and the difference it makes.

As a First Nations-led charity, our purpose is relief for First Nations people facing distress from systemic disadvantage, intergenerational trauma and disconnection from land, culture and community. Since our EAP began in October 2024, people across Australia have chosen a First Nations clinician through BilaEmpower. These figures are de-identified and combined across all the organisations we support.

238 people supported Employees who chose to connect with a BilaEmpower clinician.

836 sessions delivered Around 912 hours of culturally safe support.

9.8/10 average client rating From 148 post-session feedback forms.

87% felt more empowered Of clients who answered, 113 of 130 said yes.

Sessions: 10 October 2024 to 10 November 2026. Feedback: 1 December 2024 to 6 November 2026.

Our purpose in action

Every number here serves our charitable purpose

BilaEmpower is a public benevolent institution. Our Constitution commits us to providing benevolent relief to First Nations people experiencing distress from systemic disadvantage and injustice, intergenerational trauma and impeded connection to traditional land, culture and community. Here is how our work maps to each of our objects.

aHealth, wellbeing and connectedness

Promote, protect and enhance the health, wellbeing, equity, rights and connectedness of First Nations people. Our impact: 238 people supported through 836 culturally safe sessions, and 87% of clients who answered said they felt more empowered.

bCulturally appropriate education and training

Provide culturally appropriate advice, education and training for sustainable personal and business development. Our impact: Culturally integrated training and workshops for workplaces, plus 13 onsite and group wellbeing days.

cEducation, employment and leadership

Establish and foster educational, employment and leadership opportunities for First Nations people. Our impact: 16 First Nations practitioners have delivered sessions through our national network, growing First Nations leadership in allied health.

dFirst Nations business and enterprise

Promote the inclusion of First Nations people in business, including their own small or micro businesses. Our impact: We have supported 2 First Nations people to start their own business, and provided general business support to 5 First Nations businesses. As a collaborative of First Nations Allied Health businesses, our referrals also flow to practitioners' own practices.

eResearch into barriers

Conduct research into the personal and systemic barriers First Nations people face. Our impact: Every session and feedback form builds de-identified evidence on what works, measured against national EAP benchmarks.

fBetter health outcomes

Improve health metrics and broaden economic prospects for First Nations people. Our impact: 92% of clients rated their session 9 or 10 for helping with their concerns or goals, against a national benchmark of 84%.

gPartnerships that amplify reach

Develop partnerships with organisations, community groups and businesses with aligned objects. Our impact: A member of the South Australian Government's approved EAP panel, working with organisations across Australia.

hCommunity support for our work

Raise funds and seek donations of goods and services to support our objects. Our impact: We have built our services through our own income-generating activities, without relying on grant funding. Partnerships, donations and donated professional services help us reach more communities. You can be part of it.

Objects paraphrased from clause 4.1 of the BilaEmpower Ltd Constitution. As a registered charity, BilaEmpower applies its income only to these charitable purposes.

Growing reach · Objects (a) and (c)

More people choosing culturally safe support each year

In just over four months of 2026/27, we have already supported almost as many people as in the whole of 2025/26. Our network has grown to 15 First Nations practitioners delivering sessions this year.

87% of booked sessions go ahead, and people stay with us for an average of 3.5 sessions.

People supported, by financial year

2024/25 (from Oct 2024)35 people, 96 sessions

2025/26145 people, 447 sessions

2026/27 (to 10 Nov)126 people, 293 sessions

Some people are supported across more than one year, so yearly figures add to more than the total.

What our clients tell us · Objects (a) and (f)

Above national EAP benchmarks on every measure

After each session, clients can rate their experience out of 10. Here is the share who gave a 9 or 10, beside the national floor benchmark for EAP counselling.

Felt heard and understood 97%

BilaEmpower, scored 9 or 10

National benchmark: 90%

Satisfied with session quality 95%

BilaEmpower, scored 9 or 10

National benchmark: 90%

Session helped with concerns or goals 92%

BilaEmpower, scored 9 or 10

National benchmark: 84%

Would recommend the service 99%

BilaEmpower, scored 9 or 10

National benchmark: 90%

Based on 148 feedback forms. Benchmarks are national floor indicators for EAP counselling drawn from EAPAA, the Comcare Monitoring and Evaluation Framework for EAP Counselling Services, and the SIRA NSW EAP Literature Review (2021).

823 individual sessions One to one support online, by phone or in person, with the First Nations clinician each person chooses.

13 onsite and group wellbeing days Around 89 hours of onsite and group support, including onsite Aboriginal Staff Forums with workplaces.

16 First Nations practitioners Counsellors, social workers, psychotherapists and psychologists have delivered sessions through our national network.

How we measure, and how we protect privacy

Session figures come from our booking system and feedback figures from our anonymous post-session feedback form. Every number on this page is combined across all client organisations. We never publish details that could identify a person, a workplace or a community, and organisations receive their own de-identified reports only.

Figures are updated as our records are reviewed.

Bring this support to your workplace

Let's have a yarn about your workforce and how a First Nations-led EAP could work for your people.

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Help us reach more communities

As a First Nations-led charity, every partnership and donation helps us grow culturally safe support across Australia.

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